Refund policy

Each item in our store is custom-nonprinted specifically for you the moment your order is placed. Due to this personalized production process, we do not accept returns or exchanges for buyer's remorse or sizing errors. We kindly request that you review the size charts provided on our product pages prior to completing your purchase.

Damages and Manufacturing Defects
Your satisfaction is our absolute priority. Please inspect your merchandise immediately upon delivery. If an item arrives defective, damaged, or incorrect, please notify us within 30 days of receipt by emailing hello@kirielm.com. Please include your order number along with clear digital photo proof of the issue so our team can evaluate and resolve it promptly.

Upon verification and approval of your claim, we will issue a complimentary replacement reprint or a full refund to your original payment method. Approved refunds are processed automatically within 10 business days. Please note that merchandise should not be mailed back to us unless explicitly authorized by our support team.

Exclusions and Non-Returnable Items
We are unable to accept refund requests, returns, or cancellations on clearance inventory, promotional sale items, or digital gift cards.

European Union 14-Day Cooling-Off Period
Notwithstanding the terms outlined above, if your merchandise is being shipped to an address within the European Union, you maintain the legal right to cancel or return your order within 14 days of receipt for any reason, without justification. To be eligible for an EU return, the item must remain in its original, unaltered condition: unworn, unused, with all original tags attached, and in its original packaging. Please contact hello@kirielm.com. to receive authorized instructions before initiating an EU return shipment.