Shipping policy

SHIPPING POLICY
Thank you for shopping at kirielm! We are dedicated to delivering your orders safely. Please review our shipping practices below to understand how your package travels from our store to your doorstep.

1. Processing and Handling Time
All orders are custom-printed specifically for you once confirmed. Processing and production time takes between 1 to 3 business days (excluding weekends and holidays). You will receive a notification email automatically when your order has officially shipped. Please note: Order processing and production time is separate from the transit time you see at checkout.

2. Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed dynamically at checkout.
Standard Shipping: Estimated delivery within 2 to 7 business days after the package leaves our printing network facility.

3. International Shipping
We offer international shipping to select destinations. Shipping rates and delivery windows vary by country and are calculated at checkout. Please note: International deliveries strictly require a physical street address. Delivery to international P.O. Boxes is not supported, and any such orders are placed entirely at the customer's own risk.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. kirielm is not responsible for these charges if they are applied and are your sole responsibility as the customer.

4. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us that includes a tracking number. Please allow 48 hours for the carrier tracking information to update and become active. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@kirielm.com with your name and order number, and our support team will look into it for you.

5. P.O. Box Delivery Guidelines & Limitations
We support standard shipping to P.O. Boxes strictly within the United States, subject to the following carrier conditions:
• Size Restrictions: Oversized items or products exceeding standard box dimensions (12" x 22.5") cannot be delivered to a P.O. Box. If your item exceeds these dimensions, a physical street address must be provided.
• Address Accuracy: Customers must ensure the recipient's first and last name exactly match the registered name on the P.O. Box.
• Delivery Risk & Liability: P.O. Box deliveries may encounter carrier delays. Per our fulfillment network guidelines, once a carrier tracking number confirms a successful delivery to your P.O. Box, kirielm cannot offer replacement compensation or refunds for claims of missing packages. For maximum security, door delivery to a physical street address is highly recommended.

6. Damages and Lost Packages
Your satisfaction is our absolute priority. If you receive your order physically damaged, or if the package is lost in transit (and tracking does not show delivered), please contact us immediately at hello@kirielm.com. To process a complimentary replacement reprint claim for you right away, please include your order number along with clear digital photo proof of the damaged merchandise and packaging materials within 30 days of delivery.